Shipping
We ship Australia-wide from our Sydney warehouse using trusted courier partners for fast and secure delivery.
Shipping Options
Your order will be delivered via one of the following services:
- Australia Post (Standard)
- Australia Post Express
- Direct Freight Express
You can choose your preferred shipping method at checkout. Shipping costs and estimated delivery times are also displayed on the product page.
Free Shipping
Free standard shipping on orders over $99 to metro areas and $199 to regional areas.
Shipping costs start from $8.25 for orders below these thresholds and vary based on order weight and postcode.
The following regions are excluded from the free shipping offer:
- Lord Howe Island (NSW 2898)
- Norfolk Island (NSW 2899)
- Christmas Island (WA 6798)
- Cocos (Keeling) Islands (WA 6799)
- Thursday Island and Torres Strait (QLD 4875)
Delivery Timeframes
Estimated transit times from our Sydney warehouse:
- Sydney Metro: 1 to 3 business days
- Other NSW: 2 to 5 business days
- Brisbane, Canberra, Melbourne, Adelaide Metro: 2 to 5 business days
- Other Capital and Regional Areas: 2 to 7 business days
Same-Day Dispatch
Orders placed and paid for before 10 AM AEST on a business day are dispatched the same day.
Tracking
All orders include tracking. We will email your tracking number once your parcel has been dispatched. You can also check your order status on our order tracking page.
Shipment Disruptions
If tracking shows a delay or there appears to be an issue with your delivery, please contact us. We will initiate an investigation with the courier (allow 5 to 8 business days).
If tracking says delivered but you have not received your parcel, notify us within 7 days of the delivery notification so we can act quickly. If you notice the issue later, please still get in touch and we will do our best to help.
Damaged on Arrival
If your parcel or contents arrived damaged in transit, please contact us with photos of the damage, the outer box and your order number. Notify us as soon as possible, ideally within 7 days of delivery, so we can lodge a claim with the courier. In most cases we can arrange a replacement without you needing to return the damaged item.
Incorrect or Missing Items
If you receive an incorrect item or something is missing from your order, please contact us and we will re-ship the correct or missing item at our expense. Please notify us within 30 days of delivery where possible.
Incorrect Delivery Address
If an incorrect address is supplied and a delivery attempt is made, the parcel will be returned to us. Once we receive your returned parcel, we will contact you. To redeliver, you will need to pay the applicable postage fee for your area plus an $18 return-to-sender fee.
If you choose to cancel the order after the parcel has been returned, we will deduct the original shipping cost (even if it was originally free shipping) and the return-to-sender fee from your refund.
Need Assistance?
For any questions, please visit our Contact Us page, or see quick answers on our Help Centre.